Refund and Returns Policy

This is an excerpt from our comprehensive Terms of Service page.

VII. Cancellation and Refund Policy

  1. Payments for individual tutoring services are non-refundable except for documented emergencies. All refunds for tutoring packages will be considered on a case-by-case basis. Refunds for tutoring packages will be given at our sole discretion. In the case of the tutoring package refunds due to early cancellations or any other reasons, the refund will be calculated as the leftover value after subtracting the charge for actual tutoring hours that took place plus any appointments scheduled within 7 day window from the time of request at the hourly rate at the time of signing up (current rate is $300 per hour).
    • When you purchase a tutoring package you will receive an invoice for the entire package or a set of installment invoices with corresponding due dates. Your regular schedule will not be confirmed until we receive the full payment or the first installment. If you are past due on any of your installment payments, you authorize us to automatically charge the last payment method on file used for your previous payment. We may at our discretion send you a courtesy reminder instead of automatically charging your payment method.
    • If an automatic payment fails and/or you do not provide us with a new payment method within 48 hours from the due date we reserve the right to suspend the tutoring services and require a full payment for the reminder of the package to restart the meetings. Should any regularly scheduled meetings fall onto the period between the suspension and restarting of the services, those meetings will be counted as a “no show” and not eligible for refund and/or reschedule.
  2. A payment for the single appointment must be received for the appointment to be scheduled. We cannot reserve a time without the full payment for the appointment.
  3. Any rescheduling request is considered a cancellation and a subsequent scheduling of a new appointment. Rescheduling is free and is a subject to the tutor’s schedule and availability and is not automatically guaranteed.
  4. Downloadable materials and membership tiers giving access to downloadable materials (Guided and Semester Pass) are non-refundable.
    You cannot un-download something that has been downloaded 😉
  5. We offer a 24-hour cancellation money-back guarantee for new monthly subscriptions/memberships from new clients for Self-Study Membership Tier. Due to the nature of the Service, we believe that this time is enough to familiarize oneself with the nature of the Service. Thus, any refund requests must be originated within 24-hour grace period after the initial purchase.
  6. We do not provide any additional refunds beyond the initial 24-hour grace period for subscriptions or memberships. All tutoring subscriptions are subject to early tutoring termination refund described in VII-9.
  7. WE CANNOT PROVIDE REFUNDS FOR RENEWAL PAYMENTS for the membership subscriptions. The “My Subscription” section (tab) of “My Account” page will clearly show the exact date of your subscription renewal and the immediate cancellation option. IT IS CLIENT’S RESPONSIBILITY TO CANCEL THEIR SUBSCRIPTION PRIOR TO THE NEXT BILLING CYCLE to avoid the renewal charge.
  8. We require a 48-hour notice for any cancellations and rescheduling requests for scheduled tutoring meetings. Any cancellation and/or rescheduling request given in less than 48 hours before the scheduled meeting time will be handled in the case-by-case basis and we may not guarantee the cancellation or reschedule at that point.
  9. TUTORING package may be terminated early. If you terminate your individual tutoring package, the remaining package retainer will be a subject to the refund policy described in VII-1.

VII-a. Refund Requests

  1. We will issue a refund for membership subscriptions in the case of an erroneous double charge.
  2. As described in VII-5, a refund request must be received no later than 24 hours after the purchase date.
  3. If you would like to request a refund, please email help@organicchemistrytutor.com. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

  1. You are within the first 24 hours of the original subscription start date.
    • We cannot grant refunds after the first 24 hours of the original purchase.
    • We cannot grant refunds on renewal payments. See Section VII-7.
  2. Refunds will be offered at our sole discretion. By subscribing to membership on our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

VII-b. Breaks, Holidays, and Weekly Appointments Scheduling Policy

A weekly tutoring slot is a guaranteed appointment held exclusively for you every week of the semester. When you reserve that time, I commit to being present for all of it regardless of holidays, school breaks, family travel, or whatever academic chaos your school throws at you.

When I take on a student for the semester, I don’t take vacations, I don’t observe holidays, and I don’t skip weeks. Your slot is protected and waiting for you every single week.

Because of this commitment, all standing weekly appointments are billed continuously, even if your school is on break, you’re traveling, there’s a national holiday, or you simply choose not to attend that week. You’re welcome (and encouraged) to show up and use the time — or take the week off — but the slot stays yours and will not be reassigned.

The only exception to the continuous billing policy applies when a missed session is due to my error or unavailability. If I cancel or cannot attend a scheduled appointment, that session will not be billed. Any missed session on the student’s side, regardless of reason, remains billable.

I’m always happy to adjust the timing when possible for genuine “life happens” situations. But the weekly billing applies regardless of attendance.
This policy exists because I’m committing my time, expertise, and availability to you without interruption. In return, I expect the same consistency and respect for the schedule.

This policy is not negotiable, and it exists so that I can provide consistent, uninterrupted support to the students I work with.